Returns & Exchanges
At Ella Baché, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Securely pack the unused products in their original packaging to ensure they are protected during transit.
Ship the Package
Affix the provided return label and drop off your package at any authorized postal service location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing